In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you are entitled to a replacement or full refund. This does not affect your statutory rights.
Contact us within 8 working days of receiving the parcel on 01823 667 759 Monday – Friday 9.30am-5pm or by email at firstname.lastname@example.org. Please note that all items need to be returned within 30 days of receipt of the parcel, complete and in a reasonable condition. Where possible we would ask that you return the item(s) with the original packaging. This does not affect your statutory rights. Please note that, with the exception of faulty items or goods damaged in transit, we are not responsible for return postage.
Personalised/Made-to-order items - please note that personalised/made to order products may not be returned or refunded unless faulty.
How do I return items to you?
Please see above for information on our Returns Policy. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage.
Large Items: Please note that large unwanted items will need to be collected by one of our couriers (the £9 cost for this will be deducted from your refund, with the exception of faulty or damaged items) – simply call 01823 667759 during office hours and our Customer Queries team will be able to advise you.
Smaller items: Once you have contacted us, please ensure that you include the Returns Slip within the parcel and return your parcel using the method listed below:
Return using Royal Mail
To: Frame of Mind, 13 South Street, Wellington, Somerset, TA21 8NR
We recommend that you obtain a Certificate of Posting in case for whatever reason the parcel(s) fails to reach us.
Please note that only one promotional offer can be used at any one time and any Promotion Codes are not valid in Sale periods or on Clearance items that have already been discounted.
Disclaimer & Limitations of Liability
Frame of Mind does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.
To the utmost extent allowed by law and save as provided above, neither Frame of Mind nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Frame of Mind or any of its employees, agents, members or partners or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the Frame of Mind website, the supply of the products or their use of resale by you).
These limitations of liability, as outlined here, shall apply equally for the benefit of Frame of Mind and any other linked company as if references to Frame of Mind included references to each linked company.
Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, Frame of Mind does not give any warranty to its completeness or correctness and Frame of Mind cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information.
Frame of Mind makes all reasonable effort to ensure a reliable and fast service but we do not guarantee that you that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.
In addition, Frame of Mind cannot be held responsible or liable for your use of any websites that are accessible from this website as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with Frame of Mind.
Copyright & Trademark
All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of Frame of Mind or it’s technology providers or their respective owners. ALL RIGHTS RESERVED. The modification, copying, circulation, reproduction, or incorporation of into any other work of part of or all of content available on the Frame of Mind site is forbidden, with the exception of:
Copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with Frame of Mind or for non-commercial purposes.
The complete liability of Frame of Mind under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Frame of Mind will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Frame of Mind may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific written permission of Frame of Mind.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Territory and Law
The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
Frame of Mind
Telephone: 01823 667759