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Privacy Policy

Frame of Mind is committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998. After 24th May the Data Protection Act 1998 will be superseded by the General Data Protection Regulation (GDPR).

We do NOT pass your personal information on to third parties.

All transactions that you initiate with Frame of Mind on this web site are confidential. Your name will NOT be added to any third party mailing lists, or sold or given away.

The Data Protection Act

Under the terms of the Data Protection Act 1998, we have a duty to protect any information we collect from you. It will not be disclosed to any other organisation unless there is a legal obligation to do so. We collect information about you for two main reasons:

To process your online order.

To provide you with the most efficient possible service.

The information collected (your name, address, email and or phone number if given) may be used to contact you regarding an order placed, and nothing more.

Right to request information

You have a right to request a copy of any personal data held by Frame of Mind at any time, in order to check its accuracy. If you wish to do this, please contact us by email or write (explaining that your interest is in personal data maintained by Frame of Mind) to:

Frame of Mind
1 Cornhill
TA19 0AB

Or email

Changes to this policy

This privacy policy will change from time to time as we develop the range of services on the website. When this privacy policy changes, we will place an updated version on this page.

Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. You should always check the privacy policy before using this site, even if you have visited it in the past. This ensures that you will be aware of any changes.

Changes to our privacy policy do not affect information we already hold about you.

This statement was last updated on 27th October 2022.


These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.


Our VAT number is: 643 3918 30

All correspondence must be in English.

Our usual opening hours are Monday to Friday 9.00am to 5.30pm, and Saturday 9.00am to 5.30pm.

Security Cameras / CCTV

Sadly we have finally resorted to installing a CCTV system in store due to the rise in shoplifting.
We have registered with the Information Commissioner's Office (ICO), have all the required signage and understand your rights regarding footage.
We delete previous footage regularly, and the footage prior to deletion is secure.
We will happily forward footage of yourself if requested so long as it is requested before deletion.
Our only hope is that we can cut down on the minority who think it's ok to steal.


Cookies are tiny text files stored on your computer when you visit certain web pages. These pieces of information are used to improve the services we provide to you. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To purchase products on our website, you will need cookies enabled. If you don't wish to enable cookies, you can still browse the site and use it for research purposes.

We do have relationships with carefully-selected suppliers who may also set cookies during your visit.

  • Google Analytics. [Cookie names: _utma _utmb _utmc _utmz ]. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information see the Google Privacy policy.
  • Google Maps. [Cookie name: NNID PREF]

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.


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