Terms & conditions

General

This website, www.frameofmindshop.co.uk ,is operated by Frame of Mind, 1 Cornhill, Ilminster, Somerset, TA19 0AB. References to ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Frame of Mind. References to ‘you’, and ‘your’ shall be deemed to be references to persons placing an order via the www.frameofmindshop.co.uk website, as well as for telephone or postal orders. These terms & conditions also cover emails and any other associated promotional activity.

Orders

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact one of our Customer Services team before placing an order with us either by phone on 01823 667 759 or by emailing enquiries@frameofmindshop.co.uk or by post at the address given below.

By placing an order through our website you are making an offer to Frame of Mind to purchase the goods outlined in your order upon the terms described in your order.

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. A contact phone number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:

  • If the product you ordered is out of stock
  • We are unable to authorise your payment
  • If it is identified that there is a product description or pricing error
  • If customers do not reach any order criteria outlined in the Terms & Conditions
  • If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

Please note that if you are paying by post, on rare occasions items may sell out whilst the cheque is being cleared. Where this occurs, we will reissue a cheque for the amount.

Should there be an issue with your order, one of our Customer Queries team will contact you either by phone or email. Please check your email. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within eight working days of receiving the parcel.

Frame of Mind reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Frame of Mind website.

When placing an order you will be added to our mailing and email list. However should you wish to not receive mailings, please inform our Customer Queries team and they will remove you from our Catalogue list. You can remove yourself from the Email list by amending your email preferences via the link at the bottom of each email.

International Delivery is not generally available, but a quote may be obtained for certain products. Please email Customer Queries before placing an order for overseas. Delivery would be charged in accordance with the size and destination address of the order as per the delivery cost at the time of order. However, should the volumetric weight be heavier when the parcel has been parcelled up we may ask for additional funds to cover the cost of the delivery.

Website and Catalogue Product Pricing & Descriptions

Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees.

We undertake all reasonable care to ensure that all the details, prices and descriptions of products in our catalogues and on our website are accurate at the time when they are either entered onto our system or printed. Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information. Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.

Contract Cancellation

If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than eight working days after the day on which you receive the products (excluding made to order/personalised items). Please note however that we pride ourselves on our commitment to the highest levels of customer service and will consider every situation on a case by case basis, subject to the situation, after this period.

Should you wish to cancel your order prior to despatch, please contact our Customer Queries team on enquiries@frameofmindshop.co.uk or 01823 667759. Alternatively, you can inform us by posting the notice to our address below. Please note that there may be occasions when a cancellation request is received after an order has been processed and despatched, particularly if we are notified by post. If your order has already been despatched we will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete and in a reasonable condition. Where possible we would ask that you return the items with the original packaging. Please note that, with the exception of faulty items or goods damaged in transit, we are not responsible for return postage. Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.